We understand that CRM is a mission critical application for our clients. As such, our support is more than reacting to issues after they have arisen. True support begins with visibility and clear lines of communication. We constantly monitor the usage of our community to ensure that we understand their problems and address their needs often times prior to a need being identified by our clients. This is what we call Proactive Support.

Proactive Support guarantees that our clients maximize the benefits of our technology while never having to think about their CRM system. Proactive Support is not just technical support either. Proactive Support drives greater usability and ensures that every client enjoys a positive user experience, because a CRM system is of no use if it is not used.

SalesTrak operates support staff in three offices globally to provide 24/7 support that never sleeps. Every member of our team from sales to IT to customer service is available to any client to ensure we always provide the highest level of Proactive Support.